Customer Grievance Redressal Policy
Tata AIG General Insurance Company Limited Customer Grievance Redressal Policy
Grievance lodgment stage
The Company is committed to extend the best possible services to its customers. However, if you are not satisfied with our services and wish to lodge a complaint, please feel free to email the customer service desk at customersupport@tataaig.com.
After investigating the matter internally and subsequent closure, we will send our response within a period of 10 days from the date of receipt of the complaint by the Company or its office in Mumbai. In case the resolution is likely to take longer time, we will inform you of the same through an interim reply.
Escalation Level 1
For lack of a response or if the resolution still does not meet your expectations, you can write to manager.customersupport@tataaig.com. After investigating the matter internally and subsequent closure, we will send our response within a period of 8 days from the date of receipt at this email id.
Escalation Level 2
For lack of a response or if the resolution still does not meet your expectations, you can write to the Head - Customer Services at head.customerservices@tataaig.com After examining the matter, we will send you our final response within a period of 7 days from the date of receipt of your complaint on this email id.
Within 30 days of lodging a complaint with us, if you do not get a satisfactory response from us and you wish to pursue other avenues for redressal of grievances, you may approach Insurance Ombudsman appointed by IRDA under the Insurance Ombudsman Scheme.
Click here to obtain the details of the Insurance Ombudsman located at various centers.
Click here to obtain the contact details of the Nodal Officer for your servicing location.
Click here to obtain the contact details of the Grievance Redressal Officer for your location.
Click here to obtain the List of Tata AIG E-mail ids for Motor Accident Claims Tribunal.
Downloads
Ombudsman Related Formats :
Customer Service Toll Free
If you are not satisfied with our services and wish to lodge a complaint, please feel free to call our 24X7 Toll free number 1800-266-7780 or 022-66939500 (tolled)
